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Answers to what people ask most, plus direct links to the pages that fix the problem.
15 answers across 4 topics
Signing in
Getting through the front door of the right portal.
Open the sign-in page for your account type and choose “Forgot password?”. We email a reset link; it stops working after 2 hours, so request a fresh one if you come back later.
Still stuck
Nothing here matched your problem
Ask the Merito administrator at your company, college or agency — they can look at your account and raise it for us. If you signed up on your own, start with a password reset or check the banner on your dashboard.